Using the App

1. I have a preference that's not available in the app. How can I request it?

We love hearing your suggestions! If there’s a preference you’d like us to add, please email us at support@elle.ai and let us know.

2. I found a technical issue in the app (e.g., the app is frozen). How do I report it?

You can report technical issues by tapping Report an Issue at the bottom of the product details page or in the Settings tab. Select I have a technical issue and share the details of the problem. We appreciate your feedback!

3. How do I change my preferences?

Go to the Scan screen → open the side drawer → tap your account icon at the bottom → and edit your preferences near the bottom.

4. The product information in the app doesn't match what's on the product.

We appreciate your help in keeping our information accurate! Scroll to the bottom of the product details page, tap Report an issue → select Incorrect product/product information reported → and enter the correct details. Every update helps us improve!

5. The recommendations are inappropriate

If the recommendations don’t seem quite right, scroll to the bottom of the product details page, tap Report an issue → select Recommendations are not relevant. We appreciate your feedback!

6. Why do some products not have recommendations?

We only show recommendations if we have similar products that score 50/100 or higher. If you don’t see recommendations, it means we’re still searching for better options.

7. The scanned product appears differently in the app?

If the product shown doesn’t match what you scanned, we’d love your help fixing it! Scroll to the bottom of the product details page, tap Report an issue → select Incorrect product/product information reported → and share the correct information.

8. Can I use the app without the internet?

Ellē needs an internet connection, so you’ll need Wi-Fi or mobile data to use the app.

9. I can't scan products. What should I do?

If the camera doesn’t turn on when scanning, check your phone settings:

Go to Settings → find Ellē → and make sure Camera permissions are turned on. If the issue continues, feel free to contact us for help!

Using the App

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